Read this message for general error info and maybe also some instructions on what to do next.
Get additional help by contacting Support
Your account has been locked because you have exceeded the maximum number of login attempts. Please contact PHQ
If the email address you entered is associated with a user account in our records, you will receive an email from us with your current username. If you don't receive this email, please check your junk mail folder or If the user name you entered is associated with a user account in our records, you will receive an email from us with instructions for resetting your password. If you don't receive this email, please check your junk mail folder or contact PHQ for further assistance.
You can now log in with your new password.
programslogo.part1 programslogo.part2
program.overview.text
Increasing your ROI while building customer relationships through powerful messaging with measurable results.
Our life cycle CRM Program is designed to communicate to customers in a regimented and coordinated fashion from the time they take possession of their new vehicle, throughout ownership, and into the re-purchase window.
Variable Letters
Epsilon utilizes the industry’s most flexible letters, sending variable vehicle and mileage specific messages to your customers at the right time, every time. From vehicle possession, service and subsequent repurchase we maintain your customer relationships.
Online Reporting
Don’t get left out in the dark with your customer retention efforts! Get the details on exactly how your dealership is performing with SmartConnect “Enterprise Reporting”. We provide detailed ROI and Response Rate breakdowns, CP/RO, as well as monthly trends all by simply logging onto your dealership’s personal online portal.
SmartConnect Basic
SmartConnect Basic drives a higher ROI through a comprehensive owner communication program that empowers dealers to capture new customers, retain existing customers and recapture lost customers through effective and efficient use of direct mail, email, and telephony.
SmartConnect Basic includes 7 touchpoints and 4 phone calls. The program increases customer loyalty, drives consistent service revenue, eliminates redundant communications and provides online tools to help dealers manage and grow their after-sales business.
SmartConnect Plus
SmartConnect Plus is Epsilon’s solution for dealers demanding a more enhanced CRM program. SmartConnect Plus includes 7 customer touchpoints, 4 phone calls, as well as 4 additional Win-Back actions.
Like SmartConnect Basic, the Plus program is a refined customer communication platform, but with the addition of a “Win-Back” tool that targets lapsed service customers – focusing on getting your captive service clients back into your dealership, generating recurring service revenue.
SmartConnect Ultimate
SmartConnect Ultimate is our most sophisticated and advanced communications program. The Ultimate platform was developed as a “full-service” solution and incorporates a wide range of various communication methods, including direct mail, email, and telephony.
With 10 customer touchpoints, 8 phone calls, SmartConnect Ultimate is Epsilon’s most robust CRM program and was developed for dealers seeking a full 360 degree customer relationship solution.
SmartConnect is available in the following Communication Channels:
Your session has expired. You will be redirected to the Login page.